Vegastars.com (the "Casino") is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information in compliance with the General Data Protection Regulation (GDPR).
The data controller responsible for your personal data is [email protected], with its registered office at Costa Rica - Province 01 of San Jose, County 18 of Curridabat, District Curridabat, Barrio Freses, Condominio Nest Freses, Sixteenth Floor, One Thousand Six Hundred and Two Unit. If you have any questions or concerns regarding your personal data, please contact our Data Protection Officer (DPO) at [email protected]
We collect personal data to provide and improve our services, comply with legal obligations, and ensure a safe gaming environment. The types of personal data we collect include:
- Identification Data: Name, date of birth, gender, nationality, and identification documents.
- Contact Data: Address, email address, and phone number.
- Account Data: Username, password, account activity, and transaction history.
- Financial Data: Payment information, banking details, and transaction records.
- Technical Data: IP address, browser type, device information, and usage data.
- Marketing Data: Preferences and communication history.
We process your personal data based on the following legal grounds:
- Consent: When you provide consent for specific purposes (e.g., receiving marketing communications).
- Contractual Necessity: To fulfill our contractual obligations and provide you with our services.
- Legal Obligation: To comply with legal and regulatory requirements (e.g., anti-money laundering laws).
- Legitimate Interests: To improve our services, enhance security, and protect our business interests.
We use your personal data for the following purposes:
- Account Management: To create, verify, and manage your account.
- Service Delivery: To provide you with our gaming services and process your transactions.
- Customer Support: To assist with inquiries, complaints, and technical issues.
- Marketing and Promotions: To send you promotional offers, newsletters, and information about new games and services (with your consent).
- Compliance and Security: To detect and prevent fraud, money laundering, and other illegal activities.
- Analytics and Improvement: To analyze usage patterns and improve our services and user experience.
We may share your personal data with third parties in the following circumstances:
- Service Providers: To companies that provide services on our behalf, such as payment processors, IT services, and marketing agencies.
- Legal and Regulatory Authorities: To comply with legal obligations, regulatory requirements, or court orders.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new owner.
- Affiliates and Partners: To affiliates and business partners for joint marketing initiatives (with your consent).
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption: Protecting sensitive data during transmission and storage.
- Access Controls: Restricting access to personal data to authorized personnel only.
- Regular Audits: Conducting regular security assessments and audits
We retain your personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. The retention period may vary depending on the type of data and the applicable legal requirements. Specifically:
Account Data: Retained for the duration of your account's active status and up to five years after account closure, in compliance with regulatory requirements.
Transaction Data: Retained for a minimum of five years to comply with anti-money laundering regulations and financial reporting obligations.
Marketing Data: Retained until you withdraw your consent or opt-out of receiving marketing communications.
Technical Data: Retained for a period necessary to analyse and improve our services, typically not exceeding two years.
Under the GDPR, you have the following rights regarding your personal data:
Access: To request access to your personal data and obtain a copy.
Rectification: To request correction of inaccurate or incomplete data.
Erasure: To request deletion of your personal data under certain conditions, such as when the data is no longer necessary for the purposes it was collected or if you withdraw your consent.
Restriction: To request restriction of processing your personal data if you contest its accuracy, if the processing is unlawful, or if you need the data for legal claims.
Data Portability: To request the transfer of your data to another service provider in a structured, commonly used, and machine-readable format.
Objection: To object to the processing of your data for direct marketing purposes or based on legitimate interests.
Withdraw Consent: To withdraw your consent at any time for data processing based on consent. This will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise your rights, please contact our DPO at [email protected]. We will respond to your request within one month, as required by the GDPR. In certain circumstances, we may extend this period by an additional two months, in which case you will be notified.
We use cookies and similar tracking technologies to enhance your experience on our website, analyse usage, and deliver personalized content. Cookies are small text files stored on your device that help us recognize you and remember your preferences. The types of cookies we use include:
Essential Cookies: Necessary for the functioning of our website and services, enabling you to navigate and use features such as secure login.
Performance Cookies: Collect information about how you use our website, allowing us to improve its performance and your user experience.
Functionality Cookies: Remember your preferences and settings, enhancing your experience by personalizing content.
Targeting Cookies: Track your browsing habits to deliver relevant advertisements and measure the effectiveness of our marketing campaigns.
By continuing to use our site, you consent to our use of cookies.
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) that may have different data protection laws. When we transfer your data outside the EEA, we ensure that appropriate safeguards are in place to protect your information, such as:
Standard Contractual Clauses: Implementing standard contractual clauses approved by the European Commission to ensure data protection.
Binding Corporate Rules: Applying binding corporate rules for intragroup data transfers.
Adequacy Decisions: Transferring data to countries that have been deemed to provide an adequate level of data protection by the European Commission.
Explicit Consent: Obtaining your explicit consent for specific transfers where no other legal basis is available.
You can request more information about the safeguards we use for international data transfers by contacting our DPO.
Our services are not intended for individuals under the age of 18 (or the legal age for gambling in your jurisdiction). We do not knowingly collect personal data from minors. If we become aware that we have collected personal data from a minor, we will take steps to delete such data promptly. If you believe that we might have information from or about a minor, please contact us at [email protected]
We may use profiling and automated decision-making processes to enhance our services and marketing efforts. Profiling involves analysing your personal data to make predictions about your interests and behaviours. Automated decision-making refers to making decisions based on algorithms without human intervention. These processes are used for:
- Personalized Marketing: Delivering targeted advertisements and offers based on your preferences and activity.
- Risk Management: Identifying and managing risks, such as fraud detection and responsible gambling measures.
- Service Improvement: Analysing usage patterns to improve our services and user experience.
You have the right to object to profiling and automated decision-making that significantly affects you. To exercise this right, please contact our DPO.
Our website and services may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit to understand their data practices.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, contacting you directly via email or other communication methods. The updated policy will include the effective date and a summary of changes. We encourage you to review this policy periodically to stay informed about how we protect your personal data.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Address: Costa Rica - Province 01 of San Jose, County 18 of Curridabat, District Curridabat, Barrio Freses, Condominio Nest Freses, Sixteenth Floor, One Thousand Six Hundred and Two Unit
Our Data Protection Officer (DPO) is available to assist you with any inquiries related to your personal data and your rights under the GDPR.
This Privacy Policy is effective as of 14/01/2025. By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and sharing of your personal data as described herein. We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. Thank you for trusting vegastars.com with your information.