Welcome to VegaStars.com. To ensure a safe, secure, and fair gaming environment for all our players, we implement a Know Your Customer (KYC) Policy. This policy outlines the information we collect, how we use it, and your rights regarding your personal data.

The company reserves the right, at any time, to ask for any KYC documentation it deems necessary to determine the identity and location of the user. We reserve the right to restrict the service, payment or withdrawal until identity is sufficiently determined, or for any other reason in our sole discretion based on the legal framework.

At VegaStars your security and the integrity of our platform are our top priorities. Implementing KYC procedures helps us:

Prevent Fraud: Protect your account and transactions from unauthorized access and fraudulent activities.

Ensure Fair Play: Maintain a trustworthy gaming environment by verifying the identity of all players.

Comply with Regulations: Adhere to legal requirements to prevent money laundering, underage gambling, and other illicit activities.

Protect Your Interests: Safeguard your winnings and ensure that funds are handled securely.

We take a risk-based approach and perform strict due diligence and ongoing monitoring of all clients, customer and transactions. As per the money laundering regulations, we utilize three stages of due diligence checks, depending on the risk, transaction, and customer type.

SDD – Simplified due diligence is used in instances of extremely low-risk transactions that do not meet the required threshold.

CDD – Customer due diligence is the standard for due diligence checkm used in most cases for verification and identification.

EDD – Enhanced Due Diligence is used for high-risk customers, large transactions or special cases.

To complete the KYC process, we may require you to provide the following information:

Personal Information:

• Full Legal Name
• Date of Birth
• Residential Address
• Nationality

Contact Information:

• Valid Email Address
• Valid Phone Number

Identification Documents:

• Government-Issued Photo ID: Such as a passport, driver’s license, or national ID card.
• Proof of Address: Recent utility bill, bank statement, or official correspondence not older than six months.
• Payment Information:
  
  • Bank Account Details: If you choose to make deposits or withdrawals via bank transfer.
  • Credit/Debit Card Information: For transactions made using cards.
  • E-Wallet Account information: for Transactions made using Skrill/Neteller/Etc
  • Anonymous Account Information: For transactions made using Vouchers or Crytpocurrency

Additional Identification documents:

We might also ask for additional documentation If we deem the above to not be sufficient, These may include:

• Additional Government-Issued ID
• Photo of user with Government-Issued ID against the background of customer face (readable)
• Biometric Face Verification

The documents might not be approved for the following reasons.

• Name/Address on documents do not match with the account Name/Address
• Illegible documents or copies
• Damaged documents
• Not all 4 corners of the document showing.
• Document not confirming the user’s age, name of other required information.
• Black and White Photos
• Any other reasons employees of the company shall deem appropriate.

Your information is used solely for the purposes of:

• Verifying Your Identity: Ensuring that you are who you claim to be.
• Enhancing Security: Protecting your account from unauthorized access and fraudulent activities.
• Regulatory Compliance: Meeting legal obligations related to anti-money laundering (AML) and counter-terrorism financing (CTF) laws.
• Improving Services: Enhancing your gaming experience by maintaining a secure and fair platform.

We are committed to safeguarding your personal data. Our security measures include:

• Encryption: Protecting your data during transmission and storage.
• Access Controls: Limiting access to your information to authorized personnel only.
• Regular Audits: Conducting periodic reviews to ensure data integrity and security.

Your Rights:

• Access: You have the right to request access to your personal information.
• Correction: You can request corrections to any inaccurate or outdated information.
• Deletion: Under certain circumstances, you may request the deletion of your data.
• Withdrawal of Consent: You can withdraw your consent for data processing at any time, subject to legal and contractual obligations.

Your Responsibilities:

• Provide Accurate Information: Ensure that all information you provide is truthful and up-to-date.
• Update Your Details: Inform us promptly of any changes to your personal or contact information.
• Protect Your Credentials: Keep your account details and passwords secure to prevent unauthorized access.

We may reach out to you for:

• Additional Verification: If further information or documents are needed to complete your KYC process.
• Security Alerts: Notifications about suspicious activities or potential security breaches.
• Regulatory Notices: Information required by law or regulatory bodies.

We do not sell or rent your personal information to third parties. However, we may share your data with:

• Regulatory Authorities: To comply with legal obligations.
• Payment Processors: To facilitate financial transactions securely.
• Trusted Service Providers: Who assist us in operating our platform and services, under strict confidentiality agreements.

If you are accessing our services from outside your home country, your data may be transferred to and processed in countries with different data protection laws. We ensure that such transfers comply with applicable regulations to protect your information.

Registration: Sign up for an account by providing the necessary personal and contact information.

Submit Documents: Upload clear and valid copies of your identification and proof of address.

Verification: Our team will review your information and documents. This may take up to 24 hours.

Confirmation: Once verified, you will receive a confirmation email, and your account will be fully activated.

If you have any questions or concerns about our KYC Policy or your personal data, please contact our support team:

Email: [email protected]